Services & Support

Discover how Vention's experts can support you from design to operation.

Your dedicated experts for all your
automation and deployment needs

With every order from Vention, receive peace-of-mind that all your needs will be met by our deeply technical Customer Success Team based in North America and Europe.

Training sessions

Training sessions

Custom modules to learn directly from our automation & deployment experts.
  • "Getting Started" training
  • "Advanced Programming" training
  • Real-world scenarios
  • Remote or hosted in the Experience Center
Remote Support

Remote Support

On-demand screen & voice support, offered by Vention's Customer Success Team.
  • Receive unlimited support
  • Connect within 10 minutes
  • Implement solutions in real-time
  • Screen sharing & embedded cameras
Ready-to-operate bundles

Ready-to-operate bundles

End-to-end deployment support for select Vention applications.
  • Design validation & customization
  • Pre-assembly & Factory Acceptance Test
  • Site Acceptance Test & commissioning
  • Operator training

Our customer satisfaction in numbers

Average response within promised time frame
Average customer satisfaction
World-class Net Promoter Score (NPS)
Machines running around the world

Technical support at your fingertips

With Vention's service & support offerings, rest assured you will have the practical skills, knowledge, and support to become an automation expert. Be empowered to take ownership of your automation processes and drive innovation across your manufacturing floor—we are always just a phone call away.

Talk to an expert